Here’s what you’ll be doing:
You’ll be the bringer of joy to our customers through your focus on resolving their queries first time.
Reporting into one of our Customer Resolution Managers, you’ll be surrounded by a passionate, caring, and driven team aiming for a resolution on first contact with your amazing problem solving skills.
As one of our Customer Resolution Consultants, you’ll:
- delight our customers through resolving queries on payments, renewals and service – via our ticketing system
- have loads of empathy to help you understand the customer needs and respond accurately in written communication
- live our company values and use them in your communication with our customers
- understand the importance of adhering to all compliance and quality standards, such as FCA Regulations and Data Protection
We’re looking for someone who is:
- proud of the quality of their work, demonstrating professionalism and attention to detail
- known for their excellent telephone manner and skills – you’ll be a pro at dealing with complex queries
- experienced in working in a contact centre environment
- incredibly organised and able utilise their computer literacy and accuracy. You’ll be able to work to timescales
- a strong communicator and excellent interpersonally to help you integrate into a highly driven team
(We know it’s tough, but please try to avoid the confidence gap. You don’t have to match all the bullet points above to be considered for this role.)
We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.
Ready to ensure our customers are receiving the best possible service? Apply today.
About Simply Business
We insure small businesses and enable big dreams – not just for our customers, but for our people and communities too. With over 1,000,000 active insurance policies, we protect builders, bakers, landlords and more than 1,200 other trades.
We’re a technology company as well as one that sells insurance. That means we build, we fail, we learn and we improve. We’re a B Corp too, which recognises our strong track record of having a positive impact on people, society and the environment.
What are the benefits of working at Simply Business?
We offer a great work-life balance where every team member has a manageable workload and the flexibility to work hybrid.
On top of the 25 days annual leave (plus bank holidays), we offer leave that suits your needs. Plus the option to buy five more days of holiday with your flexible benefits.
Our flexible parental leave allows you to approach an important time how you want – with six months full pay to the primary caregiver and four weeks full pay if you’re the secondary caregiver.
Our life event leave is an extra days leave every two years for those big moments in your life like moving house or your birthday. And as a thank you to our long-serving employees we offer a two week paid sabbatical after five years of service, then four weeks off after ten years of service.
And our core benefits can put your mind at ease with private medical insurance through BUPA, that covers any pre-existing condition. And a health cash plan that covers your everyday medical expenses.
We also make sure you’re compensated fairly with a competitive salary based on your experience and the market we’re in. Plus the potential to earn an annual bonus based on performance.
There’s access to the tools to support your personal development with programmes on our dedicated learning platform. As well as support for your mental health with access to counselling.
We’ll match what you put into your pension up to five per cent. And pass on a tax-free sum that’s four times your basic salary with our life assurance policy, with the option to increase it to ten times through our flexible benefit scheme
Our salary sacrifice car scheme gives you the option to buy a brand new, fully insured, and maintained car for a convenient fixed monthly amount taken from your gross salary (after 6 months service).
And our flexible benefits scheme gives you an allocated amount to use each year on benefits like critical illness cover, dental insurance, travel insurance, or a gym membership.
Ready to join us and drive our success as a high-performing team? Apply today.