Professional indemnity

In case a client loses money because of your advice, services or designs.

What’s typically covered by complaints handler professional indemnity insurance?

Claims against your business for:

• financial losses and costs related to your professional advice
• problems in the work that you do, which need further expense to solve
• negligence and other oversights that cause losses for a client

For example :

• your business is held responsible for a loss-causing data breach
• a previous client sues for delays in your contracted services, preventing them from taking on a new brief
• you advise a client on how to introduce a product – they blame you when sales are low

Read more about professional indemnity insurance

Public liability insurance

In case your business and products cause an injury or property damage.

What’s typically covered by public liability insurance for a complaints handler?

Claims against your business for:

• injuring someone else while you’re working, or afterwards as a result of your work
• damaging someone else’s property while working, or afterwards because of your work
• injury or damage caused by your employee (remember, if you employ people, you must have employers’ liability insurance – it’s a legal requirement)

For example:

• someone trips over a bag on the floor in your premises, causing them to break their ankle
• you accidentally knock a client’s laptop onto a hard concrete floor, damaging it beyond repair
• your employee smashes a TV while working in a client’s house

**If you do employ anyone, you’re usually required by law to have employers’ liability insurance too.**

Read more about public liability insurance

Employers’ liability insurance

In case anyone gets ill or injured while working for your business

What’s typically covered by employers’ liability insurance?

Claims against your business for:

• an injury to someone you employ, including contractors and temps, that happens as a result of working for you
• a member of staff (including casual workers) falling ill due to your business

**Employers’ liability insurance is required by law if you have people working for you. Without it, you could be fined up to £2,500 a day for each employee.**

For example:

• one of your employees falls down some stairs in your business premises, and makes a claim against you for chronic shoulder pain
• a temporary employee traps their hand in a door at your premises, causing several fractures
• a member of staff trips on a ledge on their way to a meeting, injuring their hip

Contents insurance

In case something happens to your fixtures, fittings, or operational equipment.

What’s typically covered by business equipment insurance?

Claims against your business for:

• damage and destruction caused by flood, fire, vandalism, or theft
• cover for your contents and the equipment needed to run your business

For example:

• a flood spreads to your office floor and means you need to replace several desk chairs
• your photocopier and fax machine are badly damaged during a break-in
• four business smartphones are stolen from your premises

Read more about business equipment insurance

Business legal insurance

In case you’re hit with legal expenses connected to your business.

What’s typically covered by business legal insurance?

Claims against your business for:

• VAT disputes
• theft of your company’s identity illegally
• compensation under data protection legislation

For example:

• HMRC is investigating your VAT affairs, triggered by seemingly incorrect figures on your return
• a fraudster steals your company’s bank details and buys goods to set up a new line of credit with banks or retailers
• a client is claiming you didn’t process their data in accordance with GDPR, and is seeking compensation

Read more about business legal insurance

Excess insurance

In case you need to make a claim on your insurance policy.

What’s typically covered by excess insurance?

Claims made by you for:

• the cost of the excess you’d have to pay when making a claim on a cover included in your insurance policy

For example :

• after a heavy storm you need to make a claim on your building cover – you don’t have to pay the £250 excess thanks to your excess insurance
• a leak in the bathroom causes a guest to slip and injure themselves and thanks to excess cover, there’s no excess to pay on the claim
• a tenant’s suitcase scratches the wooden flooring in your hallway – you won’t have to pay any excess on your accidental damage claim