Online business insurance

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  • UK-based expert support, online and on the phone
  • Get covered and all your documents the same day
  • Compare online business insurance from trusted brands

Why do you need online business insurance?

If you sell goods online, you need online business insurance to keep you and your products protected. Even if you run your business from home, it doesn’t mean you’re covered by an existing home insurance policy. Make sure you’ve got everything covered in case the worst happens.

  • Protect your stock so you don’t lose income
  • Cover yourself so you don’t pay unnecessary legal fees
  • Peace of mind so you can run your business without worry


What does online business insurance cover?

Insurance for ecommerce business covers what you need. Make sure you’re protected in case your stock is damaged, or if one of your customers takes you to court. Pick the cover that best suits your business and sleep easy knowing you’re insured.

How much does online business insurance cost?

Find out how much you’ll pay by comparing prices from a range of trusted insurers. You choose what goes into your policy, so you only pay for what you need.

Prices start from £4.74 per month

Get your tailored quotes in 7 minutes

Example online retailer insurance quotes, real prices

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How do I choose online retailer insurance?

Making sure you have the right type and level of business insurance can be the difference between getting a claim paid and having to cover the cost of an expensive accident yourself. Read our tips for guidance on what to consider when buying a policy.


Talk to an expert

Our team of UK-based insurance experts are here to help, Mon 09.00am – 05.30pm, Tues 09.00am – 05.30pm, Weds 09.00am – 05.30pm, Thurs 09.30am – 05.30pm, Fri 09.00am – 05.30pm, Sat 09.00am – 02.00pm

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0333 043 8527

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Contact us on our website whenever suits you

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Call our insurance experts during office hours (calls are charged at a local rate)

FAQs

Find answers to common insurance questions


How do claims work?

Unlike price comparison websites, we take the hassle out of claims for you. We know how important it is to get your business back on track quickly – and with a minimum of fuss. That’s why you get access to your dedicated claims team any time, day or night. Call them on 0333 207 0560 or claim online. They’ll do their best to be fair and supportive.

£51 million in claims paid out in 2023

Example online retail insurance claim

Having insurance for online business through Simply Business has saved online retailers thousands of pounds when the unexpected happened.

Vanessa saved more than £3,400

Vanessa (not her real name) was storing her products in her basement when an underground water pipe burst. The products were soaking wet so she couldn’t sell them. Luckily, Vanessa’s insurance covered the cost of the damaged stock.

Chosen by nearly 1 million small businesses and landlords

Online retailer insurance FAQ

Whether you’re new to buying business insurance for ecommerce or you’ve been trading for a while, here are the answers to some commonly asked questions about online retailer insurance. You can also check out our business insurance FAQs.

The only insurance you’re required to have by law is employers’ liability insurance. And you only need that if you employ someone.

Although other types of insurance aren’t a legal requirement, it’s important to consider unexpected events and their consequences.

There are different types of ecommerce business insurance that you may want to consider, including:

  • public and product liability insurance
  • employers’ liability insurance
  • stock insurance
  • business interruption insurance

You shouldn’t need separate insurance to cover your products while they’re being transported. As long as you’re responsible for transporting the goods (and not a third party) then they should be covered by your stock insurance.

You should be aware that the maximum amount you’re covered for varies when your goods are in transit – so make sure you check this when you buy your insurance.

If you sell products through your online business, ecommerce insurance can help to keep you protected. To help make sure you have the right cover, you can chat with our expert team and let them know what you sell, where you sell it, and who you sell it to.

Our online shop insurance covers you as long as your annual turnover is below £3m – so your cover can grow and evolve with your business.

Running an online business doesn’t necessarily mean you have to sell from your own online store. Many small business owners choose to sell through online platforms such as Amazon or Etsy.

While it’s not a legal requirement to have business insurance to sell on these platforms, it can help protect your business. If your items get damaged or accidentally injure a customer, insurance can help you cover the costs.

However, if you’re selling on an online platform with the help of employees, you’ll need to have employers’ liability insurance, which is a legal requirement.

Whether you’re selling online or in person, you’re still responsible for replacing or refunding faulty products. In general, online business insurance won’t cover this.

If you do want to be covered, adding product liability insurance to your cover can help to cover things like legal fees that may arise if injuries or damages occur.

Your home insurance probably won’t cover any business you run from your home. So if you’re running an online business and need to cover your stock or any equipment you use, you’ll need additional online business insurance.

If you change your business’s legal structure from sole trader to limited company half way through your policy, give us a call straight away on 0333 0146 683. It’ll only take us a few minutes to cancel your existing policy and replace it with a cover that protects your new company structure.

It’s worth noting that your insurer and premium amount might change.

This will depend on whether you have employers’ liability insurance in place. Public liability insurance is designed to protect your business against the consequences of legal action brought by members of the public for injuries or damage to their belongings. But when it comes to your employees causing injury or damage, this protection only activates if you also have employers’ liability insurance.

If you employ people, you’re required by law to have employers’ liability insurance.

There’s one exception here. Family businesses that aren’t incorporated as a limited company are not legally required to have employers’ liability insurance. The government defines a “family business” as one where all your employees are closely related to you (as a spouse, civil partner, sibling, child, parent, grandparent, grandchild, step-parent, stepchild, or half-sibling). So if you run an unincorporated family business and you choose not to get employers’ liability insurance, it’s important to know that your public liability insurance wouldn’t cover you against damage or injury caused by your team.


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